Terms of service

These Terms of Service govern access to and use of bowsbabyboutique.shop, including purchases made through our online store.

Throughout these Terms, “we”, “us” and “our” refer to bowsbabyboutique.shop, and “you” and “customer” refer to the person accessing the website or purchasing products through it.

By accessing the website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

1. Online Store

bowsbabyboutique.shop provides an ecommerce platform through which customers may browse and purchase products.

Products, prices, specifications, promotions and availability may change from time to time.

We reserve the right to modify the website and product offering where reasonably necessary.

2. Eligibility

By placing an order, you represent that you are legally capable of entering into the transaction or that the transaction is being made with appropriate parental, guardian or other lawful authority where required.

You must not use our website or products for unlawful or fraudulent purposes.

3. Product Information

We make reasonable efforts to ensure product information is accurate.

Minor differences may occur because of photography, lighting, screen settings, production processes, natural variations, manufacturing tolerances or supplier updates.

Nothing in this section excuses a material misdescription or limits rights available where goods do not comply with statutory consumer guarantees.

4. Prices

Product prices are displayed through our online store.

The amount payable will be shown before checkout is completed.

We may change prices prospectively without notice.

Price changes generally do not affect previously accepted orders.

5. Pricing Errors

Despite reasonable care, a genuine and obvious pricing error may occasionally occur.

Where such an error is identified before fulfilment, we may contact the customer and provide the opportunity to purchase at the correct price or cancel the affected item for a refund.

We will not rely on this section in a way that would amount to misleading conduct or otherwise violate applicable law.

6. Orders

An order submitted through bowsbabyboutique.shop constitutes an offer to purchase the selected products.

Orders may be subject to:

• Payment authorisation;
• Product availability;
• Fraud screening;
• Shipping restrictions;
• Quantity limitations; and
• Other reasonable verification measures.

We may decline or cancel an order where reasonably necessary, including where payment cannot be verified, goods are unavailable, fraudulent activity is suspected or a genuine listing error has occurred.

If we cancel a paid order, an appropriate refund will be provided.

7. Order Information

Customers must provide accurate and complete information during checkout.

This includes accurate delivery, billing and contact information.

Customers should notify us promptly at info@bowsbabyboutique.shop if they identify an error.

We cannot guarantee that changes can be made once fulfilment or dispatch has begun.

8. Payments

Customers must use an authorised payment method.

Payments may be processed through Shopify and third-party payment processors.

We may take reasonable measures to prevent fraudulent or unauthorised transactions.

9. Shipping

All orders qualify for free standard shipping.

Our estimated standard delivery time is 15–20 calendar days.

Shipping estimates are not guaranteed delivery appointments.

Delivery may occasionally be affected by carrier disruptions, public holidays, severe weather, high demand, customs processes where applicable, incorrect addresses or other circumstances reasonably outside our control.

Further information is contained in our Shipping Policy.

10. Transfer and Delivery

Orders will be delivered using our selected fulfilment and shipping arrangements.

Customers must ensure that the delivery address is safe, accurate and reasonably accessible.

Where a carrier records delivery in accordance with its normal delivery process, we may use tracking records and other reasonable evidence when investigating a claim concerning non-receipt.

Nothing in this section removes any legal responsibility that cannot lawfully be excluded.

11. Delayed or Failed Supply

If an order is materially delayed or cannot be supplied, customers should contact us.

We will investigate and provide an appropriate solution according to the circumstances and applicable law.

If we cannot fulfil a paid order, an appropriate refund or other legally required remedy will be provided.

12. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy and Australian Consumer Law.

Our voluntary change-of-mind arrangements operate in addition to statutory consumer rights.

13. Australian Consumer Guarantees

Products supplied to Australian consumers may be covered by guarantees under the Australian Consumer Law.

These statutory protections cannot be excluded merely by publishing store terms or return conditions.

Where goods fail to comply with applicable consumer guarantees, remedies may include repair, replacement, refund and compensation depending on the circumstances.

14. Change-of-Mind Returns

Eligible change-of-mind returns are generally accepted within 30 calendar days after delivery subject to the requirements in our Return and Refund Policy.

Change-of-mind policies do not restrict statutory rights relating to faulty products.

15. Intellectual Property

Unless otherwise indicated, content created for bowsbabyboutique.shop, including original text, branding, graphics, website design elements and other materials, may be protected by intellectual property rights.

Customers may use the website for personal shopping and other lawful purposes.

You must not unlawfully:

• Reproduce protected website content;
• Republish substantial content;
• Sell or commercially exploit protected content;
• Remove intellectual property notices;
• Misrepresent our branding as your own; or
• Use our content in a manner that infringes applicable rights.

Third-party product names, trademarks or content remain the property of their respective owners.

16. Customer Reviews and Submissions

Where customers are able to submit reviews, feedback, photographs or other content, submissions must not:

• Be unlawful;
• Be knowingly false or misleading;
• Infringe another person’s intellectual property;
• Contain malicious software;
• Contain unlawful threats or harassment; or
• Violate another person’s privacy.

We may moderate content where reasonably necessary.

We will not manipulate customer reviews in a manner that creates a false or misleading overall impression.

17. Prohibited Uses

You must not use bowsbabyboutique.shop:

• For unlawful activity;
• To commit fraud;
• To transmit malware;
• To obtain unauthorised access to systems;
• To interfere with website security;
• To scrape data unlawfully;
• To impersonate another person;
• To violate intellectual property rights;
• To submit knowingly false information; or
• To interfere with another customer’s use of the website.

18. Third-Party Services

Our store may rely on third-party services including Shopify, payment providers, carriers, analytics services and other technology providers.

Third-party services may be subject to separate terms and privacy policies.

We are not responsible for independent third-party acts to the extent responsibility does not arise under applicable law.

19. External Links

The website may contain links to third-party websites.

A link does not necessarily constitute endorsement.

Customers use independent third-party websites subject to those websites’ terms and policies.

20. Website Availability

We aim to keep bowsbabyboutique.shop available and functional, but uninterrupted access cannot be guaranteed.

Temporary interruptions may occur due to maintenance, security issues, technical failures, network disruptions or circumstances outside our control.

21. Accuracy of Website Information

We may correct typographical errors, inaccurate availability information and other genuine website errors.

We will not knowingly use inaccurate information in a way that misleads customers concerning a material aspect of a transaction.

22. Limitation of Liability

To the maximum extent permitted by law, we exclude liabilities that may lawfully be excluded.

However, nothing in these Terms excludes or limits liability, consumer guarantees, statutory remedies or other rights where exclusion or limitation is prohibited by law.

Any limitation in these Terms must therefore be read subject to the Australian Consumer Law and other applicable mandatory legislation.

23. Indemnity

To the extent permitted by law, a person who unlawfully misuses our website may be responsible for reasonably foreseeable loss caused by that misuse.

Nothing in this section creates an obligation broader than permitted under applicable law.

24. Privacy

Use of personal information is addressed in our Privacy Policy.

By using the website, customers acknowledge that ecommerce transactions require processing of certain information for purposes such as payment, fulfilment, shipping and customer service.

25. Electronic Communications

Customers agree that order confirmations, shipping information, customer-service communications and other transaction-related notices may be provided electronically.

Marketing communications will be handled subject to applicable Australian marketing and spam requirements.

26. Changes to These Terms

We may update these Terms to reflect legal, technical, operational or business changes.

Changes apply prospectively from publication unless applicable law requires otherwise.

A change will not be used to retrospectively remove statutory rights relating to an existing transaction.

27. Severability

If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to operate to the extent legally possible.

28. No Waiver

Failure to enforce a contractual right on one occasion does not necessarily waive that right on another occasion.

This provision does not affect statutory consumer rights.

29. Governing Law

These Terms are governed by applicable laws of Australia, including the Australian Consumer Law, together with any mandatory state or territory laws that apply to a particular transaction.

Nothing in these Terms prevents a customer from exercising rights in a court, tribunal or other forum where applicable law permits or requires the customer to do so.

30. Contact Information

Questions regarding these Terms should be sent to:

bowsbabyboutique.shop
Email: info@bowsbabyboutique.shop