Privacy policy

This Privacy Policy explains how bowsbabyboutique.shop collects, uses, stores and discloses personal information when customers visit our website, place an order, contact customer service, interact with our online services or otherwise communicate with us.

Contact:

info@bowsbabyboutique.shop

We are committed to handling personal information responsibly.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to our activities, we intend to handle personal information consistently with those requirements.

Where particular Privacy Act obligations do not apply to an activity, we will nevertheless handle information in accordance with this Privacy Policy and other applicable laws.

Personal Information We May Collect

Depending on how a customer interacts with bowsbabyboutique.shop, we may collect information including:

• Name;
• Billing address;
• Shipping address;
• Email address;
• Telephone number when provided;
• Order details;
• Product selections;
• Transaction information;
• Payment-related information;
• Delivery information;
• Customer-service correspondence;
• Return and refund information;
• Account information where account functionality is available;
• IP address;
• Browser and device information;
• Website usage information;
• Cookie and similar technology data;
• Marketing preferences; and
• Other information voluntarily supplied to us.

We aim to collect only information reasonably necessary for legitimate ecommerce, customer-service, security, legal and business purposes.

How Information Is Collected

We may collect personal information:

• Directly from customers during checkout;
• When customers create or use an account;
• When customers contact customer service;
• When a customer requests a return or refund;
• When customers subscribe to marketing communications;
• Automatically through website technology;
• Through Shopify and associated ecommerce systems;
• Through payment providers;
• Through shipping and fulfilment providers;
• Through fraud-prevention or security providers; and
• Through other service providers used to operate our business.

Purposes for Which Information May Be Used

We may use personal information for legitimate purposes including:

• Processing and fulfilling orders;
• Processing payments;
• Sending order confirmations;
• Arranging shipping and delivery;
• Communicating delivery information;
• Providing customer support;
• Processing returns, refunds and exchanges;
• Responding to enquiries;
• Detecting or preventing fraud;
• Protecting our website and customers;
• Maintaining business and transaction records;
• Improving website performance;
• Understanding customer interactions;
• Managing inventory and fulfilment;
• Complying with taxation, accounting and legal requirements;
• Enforcing applicable terms and policies;
• Resolving disputes;
• Sending marketing communications where permitted; and
• Other purposes disclosed at or before collection or otherwise permitted by law.

Shopify

Our ecommerce store is hosted or supported using Shopify.

Shopify provides ecommerce infrastructure that enables us to offer products, process transactions and operate our online store.

As part of providing these services, Shopify may process information relating to customers, visitors and transactions in accordance with its own applicable privacy documentation and contractual arrangements.

Customers should understand that operating an online Shopify store necessarily involves certain processing by Shopify and integrated service providers.

Payments

Payment information may be processed by Shopify Payments or other payment service providers made available at checkout.

We generally do not need to directly receive or retain a customer’s complete payment card number when payment is securely processed by an authorised payment provider.

Payment providers may independently process personal information according to their terms, privacy notices and legal obligations.

Service Providers

We may share information with service providers where reasonably necessary to operate our ecommerce business.

These providers may include:

• Shopify;
• Payment processors;
• Shipping carriers;
• Fulfilment providers;
• Cloud hosting or technology providers;
• Customer-support providers;
• Analytics providers;
• Fraud-prevention providers;
• Security providers;
• Marketing platforms;
• Accounting providers; and
• Professional advisers.

We seek to disclose only information reasonably necessary for the relevant provider to perform its function.

Shipping and Fulfilment

To deliver orders, we may provide information such as the customer’s name, delivery address, telephone number where required and relevant order details to logistics, fulfilment or carrier partners.

Without this information, we may be unable to deliver an order.

Cookies and Similar Technologies

bowsbabyboutique.shop may use cookies, pixels, local storage and similar technologies.

These technologies may support:

• Shopping cart functionality;
• Checkout;
• Account sessions;
• Website security;
• Fraud prevention;
• Site preferences;
• Performance measurement;
• Analytics;
• Advertising measurement; and
• Other ecommerce functions.

Some cookies may be necessary for the store to function.

Other technologies may depend on browser settings, customer choices and applicable consent requirements.

Customers can generally manage cookies through their browser settings, although disabling necessary cookies may affect website functionality.

Marketing Communications

Where permitted by law, we may use customer contact information to send promotional communications.

Australian commercial electronic messaging laws may require consent, sender identification and a functional unsubscribe mechanism.

Customers can unsubscribe from marketing emails using the unsubscribe link provided in the communication or by contacting:

info@bowsbabyboutique.shop

Transactional messages concerning orders, payments, security, returns or customer-service matters are not necessarily marketing communications and may still be sent where required to administer a customer relationship.

Disclosure Required by Law

We may disclose personal information where reasonably necessary to:

• Comply with applicable law;
• Respond to lawful court, tribunal or government requirements;
• Protect legal rights;
• Prevent fraud or unlawful activity;
• Protect customers or other persons;
• Investigate suspected breaches of our terms; or
• Establish, exercise or defend legal claims.

Business Transactions

If bowsbabyboutique.shop or the business operating it undergoes a merger, acquisition, sale, restructuring or transfer of business assets, relevant information may be transferred as part of that transaction where permitted by law.

We will seek to handle such information consistently with applicable privacy obligations.

Overseas Processing and Disclosure

Some technology, payment, ecommerce, analytics, fulfilment, cloud or other service providers may operate outside Australia or use systems located in multiple countries.

Accordingly, personal information may be processed or, where legally applicable, disclosed outside Australia.

Where Australian Privacy Principle 8 or another cross-border privacy obligation applies, we will take steps required by applicable law in relation to relevant overseas disclosures.

Data Security

We take reasonable administrative, organisational and technical steps appropriate to our operations to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet transmission, online service or electronic storage method can be guaranteed to be completely secure.

Customers should use appropriate care when sharing information online and should protect passwords and account credentials where account functionality is available.

Data Retention

We may retain personal information for as long as reasonably necessary for purposes including:

• Fulfilling orders;
• Maintaining transaction records;
• Providing support;
• Handling returns and refunds;
• Fraud prevention;
• Accounting and taxation;
• Dispute resolution;
• Legal compliance; and
• Establishing or defending legal claims.

Where applicable privacy law requires information that is no longer needed to be destroyed or de-identified, we will take reasonable steps to comply with that obligation.

Data Breaches

Where we are subject to the Notifiable Data Breaches scheme or another applicable breach-notification requirement, we will assess eligible data breaches and provide required notifications in accordance with applicable law.

We may also take operational steps to contain, investigate and remediate security incidents.

Access to Personal Information

Where applicable law provides a right of access, customers may request access to personal information we hold about them.

Requests may be submitted to:

info@bowsbabyboutique.shop

We may take reasonable steps to verify the identity of the person making the request before providing access.

We may refuse or limit access where permitted or required by law.

Correction of Personal Information

Customers who believe personal information held about them is inaccurate, incomplete or out of date may contact:

info@bowsbabyboutique.shop

Where applicable law requires correction and the relevant requirements are satisfied, we will take reasonable steps to correct the information.

Privacy Complaints

Questions or complaints concerning our handling of personal information may be submitted to:

info@bowsbabyboutique.shop

Please provide sufficient information for us to understand and investigate the concern.

Where applicable, individuals may also have rights to contact an appropriate Australian privacy regulator.

Children’s Information

Our store sells products to purchasers and is not intended to encourage children who are not legally capable of entering purchase transactions to independently provide payment or other personal information.

Parents and guardians should supervise children’s use of ecommerce websites where appropriate.

If we become aware that personal information has been collected in circumstances where it should not have been collected, we may take reasonable steps to delete or otherwise appropriately manage it.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We do not control the privacy practices of independent third-party websites.

Customers should review the privacy information of any third-party service they choose to use.

Changes to This Privacy Policy

We may update this Privacy Policy where reasonably necessary to reflect:

• Legal changes;
• Regulatory guidance;
• Technology changes;
• Shopify functionality;
• New service providers;
• Changes to our business practices; or
• Security and operational developments.

The current version will be published on bowsbabyboutique.shop with an updated revision date.

Contact

For privacy enquiries, requests or complaints:

bowsbabyboutique.shop
Email: info@bowsbabyboutique.shop