Refund policy

Thank you for shopping at bowsbabyboutique.shop.

We want our customers to clearly understand the procedures and conditions that apply to returns, refunds, exchanges, damaged products, defective products, incorrect orders, missing products, and other post-purchase concerns.

This Return and Refund Policy applies to eligible products purchased directly from bowsbabyboutique.shop.

Nothing in this policy is intended to exclude, restrict, or modify any consumer right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

1. Seller Information

The online store is operated under the following information:

Store and business name: bowsbabyboutique.shop
Business type: Individually operated online seller based in Australia
Email: info@bowsbabyboutique.shop
Telephone: +61 2 6108 2658
Business address: UNIT 1, 15 GEORGE ST, LIVERPOOL NSW 2170, AUSTRALIA
Return address: UNIT 1, 15 GEORGE ST, LIVERPOOL NSW 2170, AUSTRALIA

2. Scope of This Policy

This policy applies to eligible products purchased directly through the official bowsbabyboutique.shop online store.

This policy covers:

• Standard returns;

• Change-of-mind returns;

• Damaged products;

• Defective products;

• Incorrect products;

• Missing products;

• Incomplete orders;

• Exchanges;

• Replacement products;

• Return shipping;

• Refund processing;

• Refund timing;

• Order cancellations; and

• Other eligible post-purchase concerns.

Products purchased through unauthorized resellers, third-party marketplaces, social media sellers, or websites not operated by bowsbabyboutique.shop are not covered by this policy.

3. Thirty-Day Return Period

Customers may request a return for eligible products within 30 days after delivery.

The 30-day return period begins on the date the applicable shipping carrier records the product as delivered.

If an order is delivered in multiple shipments, the return period for each product begins on the date that particular product is delivered.

Customers must submit their return request before the applicable 30-day period expires.

The voluntary 30-day return period does not limit any rights that may apply under the Australian Consumer Law.

4. How to Request a Return

Before returning any product, customers must contact:

info@bowsbabyboutique.shop

The return request should include:

• Order number;

• Customer's full name;

• Email address used for the order;

• Product being returned;

• Product quantity;

• Size, color, model, or variation where applicable;

• Reason for the return;

• Description of the problem;

• Photographs where the product is damaged, defective, incorrect, or incomplete; and

• Any other information reasonably required to assess the return.

Customers should not send products back before receiving return instructions.

5. Return Request Review Time

Return requests are normally reviewed within 1–3 business days after we receive the request and all information reasonably required to evaluate it.

If additional information is required, the review process may begin after that information has been received.

The review period does not include:

• Return transportation time;

• Carrier delays;

• Customs processing;

• Product inspection after return delivery; or

• Refund processing time.

6. Return Eligibility

Unless otherwise required by applicable law, products returned under our voluntary return policy should generally be:

• Unused;

• Unworn where applicable;

• Unwashed where applicable;

• Unaltered;

• Clean;

• Complete;

• Undamaged after delivery;

• Free from stains;

• Free from odors;

• Free from customer-caused damage;

• Returned with original tags where applicable;

• Returned with original accessories and parts; and

• Returned in the original packaging where reasonably possible.

Customers may reasonably inspect a product after delivery.

Use beyond what is reasonably necessary to inspect the product may affect eligibility for a voluntary return.

7. Change-of-Mind Returns

Eligible products may be returned for change-of-mind reasons within the 30-day return period.

Change-of-mind reasons may include:

• Customer no longer wants the product;

• Incorrect size selected by the customer;

• Incorrect color selected by the customer;

• Style preference;

• Accidental purchase;

• Product no longer required; or

• Other reasons not caused by an error by bowsbabyboutique.shop.

For change-of-mind returns, the customer is generally responsible for return shipping costs.

8. Incorrect Size, Color, or Variation Selected by Customer

Customers are responsible for reviewing their selected product size, color, quantity, model, and variation before completing checkout.

If the customer receives the variation that was ordered but later decides it is unsuitable, the return will normally be treated as a change-of-mind return.

If we shipped a different product variation from the one ordered, the matter will be treated as a fulfillment error.

9. Damaged Products

Customers should inspect products promptly after delivery.

If a product arrives damaged, contact:

info@bowsbabyboutique.shop

Please provide:

• Order number;

• Description of the damage;

• Photographs of the product;

• Photographs of the outer packaging;

• Photograph of the shipping label;

• Photographs of internal packaging where relevant; and

• Any other information reasonably required.

Customers should retain the damaged product and packaging until the matter has been resolved.

10. Defective Products

If a product appears defective, customers should contact us as soon as reasonably possible.

We may request:

• Order number;

• Description of the defect;

• Photographs;

• Video evidence where reasonably appropriate;

• Product labels or identification; and

• Other relevant information.

Depending on the circumstances and applicable law, the available remedy may include repair, replacement, refund, or another appropriate resolution.

11. Incorrect Products

If we send a materially different product from the one ordered, customers should contact us promptly.

Examples include:

• Wrong product;

• Wrong size;

• Wrong color;

• Wrong model;

• Wrong variation; or

• Wrong quantity.

Where we confirm that the mistake was caused by us, we will provide an appropriate resolution and cover reasonable return shipping costs where a return is required.

12. Missing Products

If an order appears incomplete, customers should first confirm whether the order was divided into multiple shipments.

If all shipments have been delivered and a product is still missing, contact us with:

• Order number;

• Details of the missing product;

• Photographs of the package;

• Photograph of the shipping label;

• Photograph of the package contents; and

• Packing slip, if available.

We will investigate the issue and provide an appropriate resolution where a fulfillment error is confirmed.

13. Customer-Caused Damage

A product may not qualify for a voluntary return if it has been damaged because of:

• Misuse;

• Abuse;

• Improper handling;

• Improper washing or cleaning;

• Unauthorized modification;

• Accidental customer damage;

• Failure to follow product instructions; or

• Other customer-caused damage.

This does not affect rights that cannot legally be excluded.

14. Non-Returnable Products

Certain products may not qualify for voluntary change-of-mind returns where appropriate for hygiene, safety, personalization, or other reasonable reasons.

Examples may include:

• Personalized products;

• Custom-made products;

• Products manufactured to customer specifications;

• Products that cannot reasonably be resold for hygiene reasons after use or opening; and

• Products damaged through customer misuse.

These restrictions do not remove rights relating to faulty, defective, unsafe, incorrectly described, or otherwise non-compliant products under applicable consumer law.

15. Sale and Promotional Products

Products purchased during a sale, promotion, discount event, or clearance event remain subject to applicable consumer guarantees.

A discounted price does not remove customer rights relating to faulty, defective, unsafe, or misdescribed products.

Eligible discounted products may also qualify for our voluntary return policy unless a lawful restriction was clearly disclosed before purchase.

16. Return Authorization

Customers must contact us before returning a product.

When a return is approved, we may provide instructions concerning:

• Return address;

• Packaging;

• Documentation;

• Return identification;

• Shipping method; and

• Other information required to process the return.

An approved return does not necessarily mean that a refund will be issued before the returned product has been received and inspected.

17. Return Address

Approved returns should be sent to:

bowsbabyboutique.shop
UNIT 1, 15 GEORGE ST
LIVERPOOL NSW 2170
AUSTRALIA

Before sending any return to this address, customers must contact:

info@bowsbabyboutique.shop

and receive return instructions.

Unauthorized cash-on-delivery returns should not be sent.

18. Return Shipping Costs

Where a return results from our confirmed error, including:

• Product damaged during delivery;

• Defective product;

• Incorrect product;

• Incorrect size caused by fulfillment error;

• Incorrect color caused by fulfillment error; or

• Another confirmed fulfillment mistake,

we will cover reasonable return shipping costs where a return is required.

For change-of-mind or customer-preference returns, customers are generally responsible for return shipping costs.

19. Trackable Return Shipping

Customers arranging their own return transportation should use a trackable shipping service.

Customers should retain:

• Shipping receipt;

• Tracking number;

• Carrier information; and

• Proof of delivery

until the return and refund process has been completed.

20. Return Package Responsibility

Customers are responsible for securely packaging voluntary returns.

Products should be packaged appropriately to protect them during transportation.

Customer-caused damage resulting from inadequate return packaging may affect eligibility for a voluntary refund.

21. Return Inspection

After an approved returned product reaches us, we may inspect it to verify:

• Product identity;

• Quantity;

• Product condition;

• Accessories;

• Tags;

• Reported damage;

• Reported defect; and

• Compliance with applicable return conditions.

Inspections will be completed within a reasonable period.

22. Refund Approval

Once a returned product has been inspected and confirmed as eligible, we will approve the refund.

Customers will normally receive refund confirmation by email.

Refunds will generally be returned to the original payment method used for the purchase.

23. Refund Arrival Time — Seven Days

Once a refund has been approved, it will be processed back to the customer's original payment method.

Approved refunds are normally credited to the customer's original payment method within 7 calendar days after refund approval.

The normal refund process is:

• Returned product received where applicable;

• Product inspected;

• Refund eligibility confirmed;

• Refund approved;

• Refund submitted to the original payment method; and

• Refund credited within 7 calendar days after approval.

If the refund has not appeared after seven calendar days from the date of approval, please contact:

info@bowsbabyboutique.shop

We will review the refund transaction and provide available payment-processing information.

24. Original Payment Method

Refunds are normally issued to the same payment method used for the original order.

Depending on the original purchase, refunds may be returned to:

• Credit card;

• Debit card;

• PayPal;

• Digital wallet;

• Alternative payment service; or

• Another payment method accepted during checkout.

Refunds are generally not redirected to unrelated third-party accounts.

25. Expired or Replaced Payment Cards

If the payment card originally used for an order has expired, been replaced, or been reissued, the applicable bank or card issuer will determine how the refund is credited.

Customers should contact their bank or card issuer if further assistance is required.

26. Refund Amount

For an approved full refund, the refundable amount will generally include the eligible amount paid for the returned product.

Where required by law, applicable delivery charges may also be refunded.

Amounts that may not be refundable where legally permitted include:

• Change-of-mind return shipping;

• Customs duties paid directly to authorities;

• Import taxes paid directly to third parties;

• Brokerage charges;

• Address correction charges;

• Customer-caused re-delivery costs; and

• Other independent third-party charges not collected by bowsbabyboutique.shop.

27. Partial Refunds

Where permitted by law, a partial refund may apply to a voluntary return if the returned product:

• Is incomplete;

• Has missing parts;

• Has missing accessories;

• Has customer-caused damage;

• Shows excessive use; or

• Does not satisfy voluntary return conditions.

Nothing in this section will be used to improperly reduce a remedy required under applicable consumer law.

28. No Restocking Fee

bowsbabyboutique.shop does not charge a restocking fee for eligible returns.

Customers will not be charged a percentage-based or fixed fee simply because an eligible product is returned.

The absence of a restocking fee does not mean that we are responsible for:

• Change-of-mind return shipping;

• Customs charges;

• Import duties;

• Customer-caused re-delivery costs;

• Address correction charges;

• Customer-caused damage; or

• Other charges that are not restocking fees.

29. Original Shipping Charges

bowsbabyboutique.shop offers free standard shipping on eligible orders as described in our Shipping and Delivery Policy.

Where no standard shipping charge was paid by the customer, there is no original standard shipping charge to refund.

Optional paid or expedited shipping services will be treated according to applicable law and the circumstances of the return.

30. Exchanges

Customers wishing to exchange an eligible product for another:

• Size;

• Color;

• Style;

• Model; or

• Variation

should contact:

info@bowsbabyboutique.shop

Exchange availability is subject to current inventory.

An exchange may be processed by:

• Returning the original product;

• Reserving a replacement where possible;

• Sending a replacement after the return is received; or

• Refunding the original product and asking the customer to place a new order.

31. Replacement Products

Where appropriate, we may provide a replacement product instead of a refund.

Replacement products may be provided where:

• A product arrived damaged;

• A product was defective;

• An incorrect product was shipped;

• An ordered product was missing; or

• Another fulfillment error occurred.

Any remedy will remain subject to applicable consumer rights.

32. Order Cancellations

Customers may request cancellation by contacting:

info@bowsbabyboutique.shop

as soon as possible after placing an order.

Cancellation requests are not guaranteed because orders may enter fulfillment quickly.

If the order has not entered final fulfillment or been transferred to the carrier, we will make reasonable efforts to cancel it.

33. Orders Already Shipped

Once an order has shipped, it generally cannot be cancelled through the standard cancellation process.

Customers may need to:

1. Receive the order;

2. Request a return; and

3. Follow the applicable return procedure.

34. Refused Deliveries

Refusing a delivery does not automatically qualify an order for a refund.

A refused shipment may result in:

• Return transportation costs;

• Carrier charges;

• Customs charges;

• Storage charges; or

• Other costs caused by the refusal.

Once the returned package reaches us, we will review the circumstances and provide an appropriate resolution.

No restocking fee will be charged.

35. Returned-to-Sender Orders

An order may be returned to the sender because of:

• Incorrect address;

• Incomplete address;

• Unknown recipient;

• Failed delivery attempts;

• Failure to collect the package;

• Refused delivery;

• Unpaid customs charges; or

• Carrier error.

Where a return is caused by incorrect customer-provided information or customer action, the customer may be responsible for reasonable re-shipping costs where permitted by law.

36. Lost Shipments

If a carrier confirms that a package was lost before delivery, we will review the order and available carrier information.

An appropriate resolution may include:

• Replacement;

• Reshipment;

• Refund; or

• Another remedy available under applicable law.

Customers may be required to cooperate with reasonable carrier investigation procedures.

37. Packages Marked as Delivered

If tracking shows that a package has been delivered but the customer cannot locate it, the customer should:

• Confirm the delivery address;

• Check entrances and safe locations;

• Ask household members;

• Ask neighbors;

• Check reception or mailroom areas;

• Review delivery photographs where available; and

• Contact the carrier.

If the package remains missing, contact:

info@bowsbabyboutique.shop

We will make reasonable efforts to assist with the investigation.

38. Payment Disputes and Chargebacks

Customers experiencing a refund or return problem are encouraged to contact us so that we can attempt to resolve the matter.

Where a chargeback or payment dispute is opened while a refund is already being processed, the payment provider may temporarily control or delay the transaction.

We will cooperate with legitimate payment-provider investigations.

39. Fraudulent Returns

We reserve the right to investigate suspected fraudulent or abusive return activity.

Examples may include:

• Returning a different product;

• Returning counterfeit products;

• Falsifying damage claims;

• Manipulating shipping records;

• Repeated fraudulent missing-product claims; or

• Other dishonest activity.

Fraudulent claims may be refused where permitted by law.

40. Australian Consumer Law

Products sold by bowsbabyboutique.shop may be covered by consumer guarantees under the Australian Consumer Law.

These rights cannot be excluded by this policy.

Depending on the circumstances, customers may be entitled to:

• Repair;

• Replacement;

• Refund; or

• Another remedy available under applicable law.

Our voluntary 30-day return period is additional to, and does not replace, rights that may exist under Australian Consumer Law.

41. Major and Minor Product Problems

The available remedy for a faulty product may depend on whether the problem constitutes a major or minor failure under applicable consumer law.

Where customers are legally entitled to choose a refund or replacement for a major failure, this policy does not remove that right.

For minor problems, an appropriate remedy may be provided in accordance with applicable law.

42. Relationship to Other Store Policies

This Return and Refund Policy should be read together with our:

• Shipping and Delivery Policy;

• Privacy Policy;

• Terms of Service;

• Product descriptions; and

• Other applicable terms displayed on bowsbabyboutique.shop.

If this policy conflicts with mandatory consumer law, mandatory consumer law will apply.

43. Changes to This Policy

We may update this Return and Refund Policy to reflect changes in:

• Business operations;

• Return procedures;

• Payment processing;

• Shipping procedures;

• Product offerings;

• Applicable laws;

• Consumer protection requirements; or

• Customer service practices.

The latest version will be posted on this page with an updated revision date.

44. Contact Us

If you have questions about returns, refunds, damaged products, defective products, exchanges, replacements, cancellations, or other post-purchase concerns, please contact:

Store and business name: bowsbabyboutique.shop
Business type: Individually operated online seller based in Australia
Email: info@bowsbabyboutique.shop
Telephone: +61 2 6108 2658
Telephone in international format: +61261082658
Business address: UNIT 1, 15 GEORGE ST, LIVERPOOL NSW 2170, AUSTRALIA
Return address: UNIT 1, 15 GEORGE ST, LIVERPOOL NSW 2170, AUSTRALIA

When contacting us regarding an existing order, please include your order number and the email address used during checkout so that we can assist you efficiently.